Job Success Score – Upwork
Your Job Success Score (JSS) is a measure of your work and reputation on Upwork. Talented freelancers who deliver high-quality work to their clients find that the scores on their profiles help them promote their freelance businesses in the Upwork marketplace and win new clients.
How is My Job Success Score Calculated?
Your score reflects your overall contract history with your clients and is based on your (or your agency’s) relationships and feedback. The inputs below are used to calculate your score.
Upwork look at Job Success this way:
(successful contract outcomes - negative contract outcomes) / total outcomes
Important factors about your Job Success rating:
- If a freelancer is exclusive to or the owner of an agency, the agency’s JSS will be shown on the profile rather than an individual rating.
- Long-term relationships are a plus and can help boost your score. But not having them won’t count against you.
- Missing feedback is only flagged when it represents a significant portion of your contracts.
- We understand that some projects have bad outcomes because the client is difficult to work with. So we track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been flagged (or has been suspended for Terms of Service violations), then the client’s feedback will not count against your score.
- You can view your score on your My Stats page and earn rewards for building an outstanding reputation. Any score at 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 75%, you may find it difficult to win new clients in the marketplace.
- We don’t reveal the exact calculation for your score. Doing so would make it easier for some users to artificially boost their scores. We need to maintain some privacy with this metric to ensure fairness and accuracy.
When is My Job Success Score Calculated?
The Upwork system takes snapshots of your six-, 12- and 24-month history in the marketplace and calculates a score for each. The best score out of these moving time windows is displayed on your profile and updated about every two weeks.
It’s important to note that any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time (up to 24 months).
Why Did My Job Success Score Change?
The three timeframes used to determine your best JSS are all rolling windows. Changes could be due to the addition of new activity or old activity aging out. This means your score can change significantly without recent activity. For example, a contract will no longer be counted in your six-month window once it is six months and one day old.
Your Job Success score drops when one of the following happens between updates:
- You receive poor public or private feedback from one or more clients.
- Jobs you completed in the past are no longer considered because they are outside the score’s time frame.
- Jobs with no earnings or no feedback become counted in your score, either because they were closed or because several months have passed since you received a payment.